From HOME With Love

The context is unprecedented, and we are all united to face this situation.
In order to provide the best possible service and help you as much as we can, we have some information to share with you.

Our online store remains open and fully operational. Everything you need to know:

The delivery: 
Deliveries via local postal services continue !
All barrier measures have been put in place, including the provision of wipes and masks when necessary.
However, this situation is unprecedented and for the safety of our warehouse staff and local postal services, the preparation and delivery times will be extended.
To facilitate your home delivery, please make sur you have completed and entered valid information when checking out (adress, telephone number...).

Shops : 
In line with Governmental announcements, our boutiques have been closed for an indefinite period of time.
Returns : 
Don't worry, we are exceptionally extending the withdrawal and return period of your packages. In this unique context, each return will be treated on a case-by-case basis by our customer service department to help you in the best possible way.

Click & Collect and local postal services:
These services had to be suspended temporarily.
If you’ve already made an order with Click&collect, your order will be kept warm in the L'OCCITANE boutique or store concerned. If the order was being sent, the package will be stored securely in the partner’s logistics center.

Everyone's health

Our top priority remains, above all, the health and safety of our teams and everyone else.

We have implemented strong additional hygiene measures in our factories to manufacture our products and avoid any source of contamination (safety distance, provision of hydro alcoholic gels, wearing of surgical masks, adjustment of working hours...).
And as of March 16th, all our office employees are on home-office.

Regarding deliveries, we’re working closely with postal services.
We’ve stopped deliveries of packages against signature to avoid any risk of unnecessary contact, and we’ve put in place all barrier measures: respect of the one meter distance in all exchanges, no handshakes, regular handwashing with soap and water or hydro alcoholic gel.

Together at home

Provence at home with the L'OCCITANE team

Because we’re all in this together, we want to look after you in your daily life.
Find all our tips and tricks to enjoy moments of beauty and well-being!

Can we tempt you with some “at home” activities?

DIY upcycling ideas

Prepare a SPA day at home

5 key steps to spend the sweetest of days taking care of yourself from head to toe.

Hand washing

How to take care of your skin on a daily basis?

Several factors affect the quality and appearance of your skin. We’re giving you all the secrets and daily gestures to get a radiant, glowing skin.

Home spa

All our upcycling tutorials

What if you took this time to transform your waste into pretty objects? Discover the world of upcycling with all our DIY ideas.