How to order

- ONLINE cz.loccitane.com

- Shopping online:


  1. Fill your virtual shopping bin with products.
  2. Check your ordered products
  3. Carefully fill in your contact data including your address where you want ordered product delivered.
  4. If you need an invoice please fill the appropriate parts of the order form. 



How to pay?

- Cash on delivery.

- Credit Card during the checkout – we accept these cards:

Visa Maestro MasterCard Visa electron



L'OCCITANE Czech republic delivers to any address in the Czech republic. We aim to deliver orders within 2-4 working days and use the services of GEIS. Standard delivery is 130 CZK. If your purchase exceeds 290 CZK the shipping is free. 



Sales returns

We want you to be entirely satisfied with the products you order. In case you wish to return your order, remember that the products need to be sent back with all documentary. Information about  process of return is sent to an email you have provide us with the order. In case you wish to recive these information to an another email you nedd to inform us in the reclamation email.

Please note that Postage will not be refunded. 



Gift Wrapping

At L’Occitane, gift giving is a tradition. We are happy to provide free gift wrapping for your purchases for any gift occasion. Just mention it when you place your order.

According to the law on the registration of sales, the seller is obliged to issue a receipt to the buyer. He is also obliged to register a revenue to the tax authority online; in case of technical failure, within 48 hours.

L'OCCITANE Central Europe s.r.o.  

Pobřežní 4 
186 00  Praha 8
IČO: 27113175
DIČ: CZ27113175